Privacy Policy

Effective Date: 11/05/2025

Last Updated: 11/05/2025

At Brighter futures Counselling, I am committed to protecting the privacy and confidentiality of the children and families I work with. This Privacy Policy explains how I collect, use, and protect personal information during the course of providing counselling services to children and adolescents.

1. Information I Collect

I may collect the following types of information:

1.1 Personal Information

• Child’s name, date of birth, and contact information.

• Parent or guardian’s name and contact details.

1.2 Health and Counselling Information

• Medical history, mental health history, and other information relevant to counselling.

• Notes from counselling sessions.

1.3 Administrative Information

• Appointment details and billing information.

2. How We Use Information

We use the information collected for the following purposes:

• To provide effective counselling services.

• To communicate with the child and their parent/guardian.

• To comply with legal or regulatory requirements.

3. Confidentiality and Information Sharing

3.1 Confidentiality

All information shared during counselling sessions is treated as confidential. I will not disclose any personal or counselling information without consent, except in the circumstances outlined below.

3.2 Exceptions to Confidentiality

I may need to share information without consent in the following situations:

• If I believe the child or someone else is at risk of harm.

• If there is a legal obligation to report (e.g., suspected abuse or neglect).

• If required by a court order or other legal process. (E.G court progress reports)

3.3 Parental Access to Information

Parents or guardians may have access to certain information about their child’s counselling, except where laws or ethical guidelines restrict access to protect the child’s privacy.

4. Data Storage and Security

I take reasonable steps to protect the confidentiality and security of all personal information:

• All records are stored securely, whether in physical or electronic form.

• Access to records is restricted to authorized personnel only.

• I use encryption, secure servers, and other safeguards for electronic data that only I can Access

5. Rights and Choices

You and your child have the following rights regarding personal information:

5.1 Access to Information

You may request access to your child’s records, subject to confidentiality restrictions and applicable laws.

5.2 Correction of Information

You may request corrections to any inaccurate or incomplete information.

5.3 Withdrawal of Consent

You may withdraw consent for the collection or use of information at any time, except where required for the provision of counselling services or compliance with the law.

6. Compliance with Laws

We comply with all applicable laws and regulations governing the confidentiality and protection of children’s counselling information, including GDPR, Confidentilty, equality and diversity act.

7. Contact Us

If you have any questions or concerns about this privacy policy or how your child's information is handled By me